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FAQs

Frequently Asked Questions

Do you offer free shipping?


Yes! Solevique proudly offers free shipping on all orders within the United States, with no minimum purchase required.

Learn more: Shipping Policy

How long will my order take to arrive?


Most orders arrive within 4–13 business days, including handling and transit time. Delivery varies based on your location and carrier volume but remains within this estimated window.

Learn more: Shipping Policy

What is your return policy?


We accept returns within 30 days of delivery for items that are in new, unused condition. We provide a return label for you to download and print, and Solevique covers the return shipping cost.

Learn more: Return & Refund Policy

What if my item arrives damaged?


If your lighting fixture arrives damaged, please contact us immediately with photos of the damage and packaging. We will quickly arrange a replacement or refund depending on your preference.

Learn more: Return & Refund Policy

What if I need to change my shipping address after ordering?


If your order hasn’t shipped yet, we can update your shipping address. Once the order is dispatched, address changes depend on carrier availability.

Learn more: Shipping Policy

Are your lighting fixtures safe for installation?


Yes. All Solevique products meet U.S. safety standards. For wired fixtures, we recommend using a licensed electrician to ensure proper installation and safety.

How do I contact customer support?


You can reach us any time at info@solevique.com. Our team responds within 2 business days, Monday to Friday, between 10:00 AM–5:00 PM (GMT-5).

Learn More: Contact